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Notice, Moderation & Appeals
This policy explains how anyone can report content, how Zeeker makes and communicates moderation decisions, and how affected people appeal.
Submit a precise notice
Use in-product reporting or the Request Center. A useful notice includes:
- exact Zeeker URL, content or account identifier;
- a clear explanation and the rule or law at issue;
- country or territory if legality depends on location;
- supporting facts and, where relevant, authority to act;
- contact details for updates, unless the child-safety reporter chooses to remain anonymous; and
- a good-faith, accurate declaration.
Reports are available without signing in. Specialized copyright, publisher, child-safety, intimate-image, law-enforcement, and India grievance categories route to dedicated queues.
Review and action
Zeeker considers content, context, audience, account history, severity, likelihood of harm, newsworthiness, public interest, and reliable external evidence. Automated systems can prioritize or detect material; trained reviewers decide or review consequential cases when required.
Possible actions include no action, warning, label, age or visibility restriction, reduced recommendation, feature restriction, removal, geoblocking, community intervention, account suspension/termination, evidence preservation, and referral required by law.
Statement of reasons
When appropriate and legally permitted, a restriction notice identifies:
- affected content, account, or feature;
- whether detection followed a user report, trusted notice, authority, or automation;
- the rule or legal basis;
- the territorial scope and duration;
- relevant facts and use of automation; and
- the available appeal route and deadline.
We may withhold details that would expose a reporter, compromise security, enable evasion, or violate law.
Appeals
Affected users can appeal through the decision link or appeal form. Include the decision reference or URL and explain why the facts, rule, context, or proportionality was wrong.
Eligible Digital Services Act complaints remain available for at least six months after the decision. Appeals are reviewed promptly, without discrimination, and with qualified human involvement rather than solely automated resolution. The reviewer should not be bound by the initial outcome. We communicate the result and any external redress options required by law.
Abuse of reporting
Do not knowingly submit false, duplicative, automated, coercive, or retaliatory notices. Repeated abuse may lead to rate limits, report restrictions, or account action while preserving access to legally required channels.
Urgent and statutory queues
- Imminent danger: contact local emergency services, then report to Zeeker.
- Child exploitation: use the child-safety category; do not copy illegal material. A reporter may remain anonymous but must provide an exact Zeeker URL, a substantiated factual explanation, and the good-faith declaration.
- Intimate imagery: use the NCII category for time-sensitive review.
- India grievances: Zeeker records a 24-hour acknowledgment deadline and a seven-day resolution deadline for the general grievance queue. Specified prohibited-content removal complaints use a 36-hour resolution queue. Covered complaints about private-area exposure, nudity, sexual acts, impersonation, or morphed images use a two-hour action queue.
- Government or court process: authorized officials should use the law-enforcement category and identify the legal basis.
Submitting “urgent” does not guarantee the claim is valid, but it changes triage. Zeeker preserves records where legally required and maintains confidentiality appropriate to the matter.
Out-of-court and regulatory redress
Where law provides certified out-of-court dispute settlement, regulator complaint, judicial remedy, or supervisory-authority review, Zeeker does not prevent you from using it. Internal appeal is free.